Cancellation Before Shipment (Valid for Orders Only):
If you wish to cancel an order or an item that has not yet been shipped, please contact Customer Service at support@thehavenlytails.com.
In such cases, the order will be canceled, and a refund will be processed within 24-48 business hours after your cancellation request has been properly processed.
How Do I Get a Refund for a Canceled Order, and How Long Does This Process Take?
For pre-shipment cancellations, we process refunds within 24-48 business hours of receiving your cancellation request.
In case of cancellation after shipment or return of goods, the product will be sent back to our warehouse. After confirmation, your refund will be processed.
If you paid by credit/debit card or internet banking, your refund will be credited to the same account from which the payment was made. This will be completed within 24-48 business hours after receiving the item. Please allow 2-3 business days for the funds to appear.
We also offer a hassle-free refund option with The Havenly Tails vouchers, which can be used for future purchases.
What Items Cannot Be Returned or Exchanged?
Returns will not be accepted under the following conditions:
- Product damaged due to misuse or overuse.
- Return is not possible if the original packaging is missing or damaged, including price tags, labels, and other accessories.
- The serial number has been tampered with.
- The product has been used or modified.
- Cancellation is initiated 15 business days after the order has been delivered.